Text
- CNB will never text you directly.
- You may receive texts from Fiserv Enfact regarding debit card charge verification, from online banking regarding alerts you configured, or from Popmoney.
- The texts will not include links.
- See SMiShing info.
- Customers may request alert samples from the bank. Contact Us for Alert Samples.
Online Banking Alerts
- CNB may automatically email you from online banking or bill pay, but the email will not normally include links to websites or attachments.
- They may include phone numbers to call which will be 740-472-1696 or 833-608-0703.
- Email alerts about your accounts will usually come from alerts@cnbwoodsfield.com or citizensnationalbank@customercenter.net
- Customers may request email alert samples from the bank.
Estatement Announcement
- CNB may email you information about the availability of your estatement.
- They may include phone numbers to call which will be 740-472-1696 or 833-608-0703.
- Email statement announcements about your accounts will usually come from noreply@cnbwoodsfield.com
- Customers may request email samples from the bank.
Lender Communication
- CNB may email you information about your loan process.
- They may include phone numbers to call which will be 740-472-1696.
- The email will come from an employee email ending in @cnbwoodsfield.com
- Customers may request email samples from the bank.
Automated Calls
- CNB will never ask you to enter or give account information to an automated phone system outside of telephone banking mentioned previously.
- You should always be suspicious of requests for personal banking information.
- CNB does not have any robo/automated calling.
Direct Human Call
- CNB may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.
- 740-472-1696,740-483-1351, 740-425-3870, 740-679-3778
- List of Approved Phone Numbers - calls from CNB will originate from these numbers, and you should call these numbers to verify identity.