Text

CNB will never text you directly.

• You may receive texts from Fiserv Enfact regarding debit card charge verification, from online banking regarding alerts you configured, or from Popmoney.
• The texts will not include links.
• See SMiShing info.
• Customers may request alert samples from the bank. Contact Us for Alert Samples.

Email

Online Banking Alerts

• CNB may automatically email you from online banking or bill pay, but the email will not normally include links to websites or attachments.
  • They may include phone numbers to call which will be 740-472-1696 or 833-608-0703.
  • Email alerts about your accounts will usually come from alerts@cnbwoodsfield.com or citizensnationalbank@customercenter.net
  • Customers may request email alert samples from the bank.

Estatement Announcement

• CNB may email you information about the availability of your estatement.
  
  • They may include phone numbers to call which will be 740-472-1696 or 833-608-0703.
  • Email statement announcements about your accounts will usually come from noreply@cnbwoodsfield.com
  • Customers may request email samples from the bank.

Lender Communication

• CNB may email you information about your loan process.
  
  • They may include phone numbers to call which will be 740-472-1696.
  • The email will come from an employee email ending in @cnbwoodsfield.com
  • Customers may request email samples from the bank.

Automated Calls

• CNB will never ask you to enter or give account information to an automated phone system outside of telephone banking mentioned previously.
  
  • You should always be suspicious of requests for personal banking information.
  • CNB does not have any robo/automated calling.

Direct Human Call

• CNB may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.
  
  • 740-472-1696, 740-483-1351, 740-425-3870, 740-679-3778